A conversation with Lyft CEO David Risher on how listening can lead to breakthrough ideas.
Category: Listening skills
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Research: When Help Isn’t Helpful
In a years-long study, employees reported that 25% of the assistance they received wasn’t useful. Here’s how to get it right.
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What Leaders Get Wrong About Listening
A conversation with Simon Fraser University’s Jeff Yip about common mistakes managers make.
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How to Lead an All-Hands After Delivering Bad News
What you say (and how you say it) can either offer relief—or create more pressure.
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When the Best Leadership Skill Is Just Being Present
Eye contact, body language, and inner stillness can be the key to making overwhelmed employees feel supported.
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The Best Leaders Ask the Right Questions
IMD Business School’s Arnaud Chevallier explains how five types of questions can improve your strategic decision-making.
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Empathy Is a Non-Negotiable Leadership Skill. Here’s How to Practice It.
Six strategies for mobilizing, engaging, and connecting with others.
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When You Can Tell Someone Isn’t Listening to You
Strategies to help you pull them back into the conversation—and keep them there.