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  • How to Fix ‘Error Loading Media’ on Messenger

    You may encounter bugs while using specific features of the Messenger app. For example, due to a bug, many users are getting the ‘Error Loading Media’ message.

    The ‘error loading media’ message generally appears on the files you receive on Messenger. It can appear on images, videos, GIFs, and other media files shared on Messenger.

    Error Loading Media – Why Does It Appear?

    The error loading media message generally appears when your phone is not connected to the internet. It’s also possible that your internet connection is unstable.

    Due to connection drops, the Messenger app fails to display the media, triggering this error message. Other reasons for the error include corrupted Instagram app cache, server-side problems, and incompatibility with the file format.

    If you’re facing similar problems, here’s what you can do to fix them.

    1. Restart the Messenger app

    If you just viewed the ‘Error Loading Media’ on Messenger, restart the Messenger app first. Restarting the Messenger app will remove the bugs or glitches, possibly preventing the Media file from loading.

    To restart Messenger, open your Recent Apps list and close the Messenger app. Now wait for a few seconds and then open Messenger again.

    2. Restart your Device

    Restart your Smartphone

    If restarting the Messenger app didn’t help, restart your smartphone. Whether it’s Android or iPhone, a simple restart can fix many issues and terminate all background processes.

    Restart your smartphone and open the Messenger app. The media files will likely play now on your Messenger app.

    3. Make Sure Your Internet is Working

    Check the Internet

    No matter how often you attempt to play the media file, if your phone or computer is not connected to the internet, the Media will not load.

    You may have received the media file on Messenger when you’re connected to the internet. After receiving it, your internet connection is disconnected, leading to the ‘Error loading media’ message.

    No internet or unstable internet is the main cause of the ‘Error Loading Media’ error on the Messenger app.

    4. Check if Messenger is Experiencing a Technical Problem

    Check if Messenger is Experiencing a Technical Problem

    By technical problem, we mean server outage. It’s possible for tech companies to face occasional downtime as they need to maintain their server.

    If the servers of Messenger are down, no media file will load. The best way to confirm whether Messenger is facing any outage is by checking this Downdetector page.

    Downdetector or other similar websites track all websites and tell you if your favorite sites or services are down or having problems.

    5. Turn off Data Saver Mode on Messenger

    Messenger has a Data Saver Mode that tries to save data as you use the app. This feature can sometimes interfere with the media files and prevent them from playing automatically.

    Data Saver prevents media files from playing automatically to preserve data. Here’s how to disable the Data Saver Mode on Messenger.

    1. Open the Messenger app on your Android. Next, tap on the hamburger menu in the top-left corner.

    hamburger menu

    2. A menu will slide from the left; tap the Settings gear icon.

    Settings

    3. This will open the Profile settings page, scroll down, and tap the Data Saver.

    Data Saver

    4. On the Data Saver screen, toggle off the feature.

    toggle off the feature

    6. Clear Messenger App Cache

    Like every other app, Messenger keeps temporary files called cache on your phone. This file helps apps load faster, but if it gets corrupt, it can trigger many errors, including the ‘Error Loading Media’ on Messenger. So, it’s best to clear the cache file.

    1. Long press on the Messenger app icon and select App info.

    App info

    2. On Messenger’s App info page, tap on Storage Usage.

    Storage Usage

    3. On the Storage usage, tap on Clear Cache.

    Clear Cache

    7. Update the Messenger App

    Update the Messenger App

    If nothing works for you, you can update the Messenger app. Many users have claimed to resolve the ‘Error Loading Media’ error message just by updating the Messenger app from the App Store.

    Also, you should always keep your apps updated. Doing so will ensure better app performance and stability. Head to Google Play or Apple App Store to update the Messenger application.

    Also Read: How to Hide Messages on Messenger

    These are some of the best ways to resolve the Error Loading Media error message on the Messenger app. If you need more help fixing ‘Error Loading Media’ on the Messenger app, let us know in the comments. Also, if the article helped you, share it with your friends.

    The post How to Fix ‘Error Loading Media’ on Messenger appeared first on TechViral.

  • How to Fix Messenger Not Working on Windows 11

    While the desktop Messenger app is free to download & use, it has a few problems that may ruin your instant messaging experience. For example, many users have recently reported that Messenger is not working on the Windows 11 problem.

    So, if you have just upgraded your computer to Windows 11 and the Messenger app is no longer working, continue reading the guide.

    Why is Messenger not working on Windows 11?

    There is not one but many different reasons why Messenger is not working on your computer. Below, we have listed some prominent reasons for Messenger not working or being stuck on loading problems on Windows.

    • Many variants of Messenger are running in the background.
    • The Windows 11 version isn’t compatible with Messenger.
    • Wrong Date & Time on your smartphone.
    • The installation files for Messenger are corrupted.
    • Outdated Messenger cache files.

    Now that you know all the possible reasons Messenger does not work on Windows 11, here are the best ways to resolve the problem.

    1. Relaunch the Messenger app on Windows 11

    If Messenger is not working on Windows 11, the first thing you can do is relaunch the app. This is a simple troubleshooting tip, but it can fix most Messenger-related errors and issues.

    1. Click on the Windows 11 search and type in Task Manager. Next, open the Task Manager app from the list.

    Task Manager

    2. Next, switch to the Processes tab on the right side.

    Processes

    3. Right-click on Messenger and select End Task.

    End Task

    4. Once done, open the Messenger app from the desktop screen or Start Menu.

    2. Restart your Windows 11 computer

    Restart your computer

    If relaunching the Messenger app doesn’t help, restart your Windows computer. Sometimes, bugs in Windows 11 may prevent apps from running.

    The best way to eliminate such bugs is to restart the computer. To restart your Windows 11 computer, click the Start button and then the Power Menu.

    On the Power Menu, select the Restart option. This will immediately restart your Windows 11 computer. After the restart, relaunch the Messenger app.

    3. Check your internet

    Check Your Internet Connection

    If your internet connection has been unstable, you will face problems running most online services and apps. It’s essential to check and rule out network connectivity issues to fix the Messenger not working problem.

    To start off, you should check if your PC is connected to a working and stable internet connection. You can confirm that by visiting fast.com or any other speed check website.

    If there’s an internet issue, you can try restarting your router and reconnecting to the WiFi network.

    4. Check if Facebook Messenger is down

    Check if Facebook Messenger is down

    Before everything else, you should check if the official servers of Facebook Messenger is up and running.

    Like all web services, Facebook Messenger’s servers are often down for maintenance. When this happens, you will experience problems using the Messenger app.

    So, visit this webpage and check whether the Facebook Messenger servers are down globally. If they are, you should wait until they are restored.

    5. Correct the Time & Date Settings

    Incorrect time and date settings can affect the Messenger app’s functionality. Hence, you must confirm whether your device uses the correct date and time. Here’s what you can do.

    1. Click on the Windows 11 Start button and select Settings.

    windows settings

    2. On Settings, click on Time & Language.

    Date and time

    3. On the right side, click on the Date & time.

    Date & time option

    4. Enable the toggle for Set time zone automatically.

    Set time zone automatically

    5. Click the ‘Sync now’ button after making the changes.

    6. Update the Facebook Messenger App

    It’s a good security practice to keep PC apps up to date. Doing so will ensure better compatibility and stability and bring new features.

    To update the Messenger app on Windows 11, open the Microsoft Store app and switch to the Library tab.

    Find the Messenger app and click on the Update button beside it. This will update the Facebook Messenger app on your PC.

    7. Repair & Reset the Messenger App

    On Windows 11, you can repair and reset the Microsoft Store apps. This feature is helpful, especially if the app isn’t working correctly.

    So, if the Messenger app is still not working on Windows 11, you can repair or reset it. Here’s what you need to do.

    1. Click on the Windows Start button and select Settings.

    Settings

    2. On Settings, switch to the Apps section on the left.

    Apps

    3. On the right side, click Installed Apps.

    Installed Apps

    4. Now, find the Messenger app, click the three dots, and choose Advanced options.

    Advanced options

    5. On the next screen, click the Repair button.

    Repair

    6. This will repair the Messenger app installation files. Once repaired, launch the Messenger app. If the app is still not working, move to the Advanced options screen and click the Reset option.

    Reset

    8. Clear the Microsoft Store Cache

    While Clearing the Microsoft Store cache has no direct link with Messenger, clearing the Store app cache has helped many users.

    Several Windows 11 users claimed to resolve the error message by clearing the Microsoft Store cache. Hence, you can also try doing it to check if the problem is resolved. Here’s how to clear the Microsoft Store Cache.

    Clear the Microsoft Store Cache

    • First, press the Windows Key + R button to open the RUN dialog box.
    • When the RUN dialog box opens, type wsreset.exe and press Enter.

    9. Install all Pending Windows 11 Updates

    Sometimes, bugs in the operating system can prevent the Messenger app from working on your Windows 11. The best you can do to resolve such an issue is to update your operating system to the latest version.

    You need to head to the Windows Update Settings from Settings > Windows Updates. On the right side, you will find all your pending Windows 11.

    Settings > Windows Updates

    Just download and install all pending updates. After installing the updates, restart your computer and launch the Messenger app.

    10. Reinstall the Messenger App

    If Messenger is still stuck on the loading screen, you can try reinstalling the app. Reinstallation is the ultimate way to deal with problems that don’t resolve.

    To reinstall the Messenger app, click Windows Search and type in Messenger. Right-click on the Messenger and select Uninstall.

    Uninstall

    On the prompt that appears, select Uninstall again. Once uninstalled, open the Microsoft Store and install the Messenger app again. After the installation, log in with your Facebook account and use the app on your Windows 11 PC.

    11. Use the Messenger Web Version

    If you don’t have time to go through all these methods and are looking for an easier way to access the Messenger chat, you can use the Messenger Web Version.

    Messenger’s web version allows you to chat with your Facebook friends and access it from any web browser.

    Just open your favorite web browser and visit https://www.messenger.com/. Next, sign in with your Messenger account and start conversing with your friends.

    Also read: Windows 11 ISO Free Download Full Version

    These are simple fixes for Messenger not working on Windows 11 computers. All these methods would have fixed the Messenger issues on Windows 11. If you find this guide helpful, don’t forget to share it with others facing the same problem.

    The post How to Fix Messenger Not Working on Windows 11 appeared first on TechViral.