Don’t replace reflective decision-making—speed it up.
Category: Sales and marketing
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The Risks of Offering “Free” Goods and Services
The value you assign sets expectations, shapes behavior, and, once established, is difficult to reverse.
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Fixing Chatbots Requires Psychology, Not Technology
Six strategies for getting people to love—and buy from—your AI chatbot.
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Winning the Right Customers Isn’t Just a Sales Issue
A successful go-to-market strategy requires good communication from the C-suite.
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Does the Chief Marketing Officer Role Need an Update?
Digital technologies, data, and AI are making the job more demanding and complex.
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3 Mistakes to Avoid When Setting Incentives for Sales Teams
Salespeople with a purpose beyond making money outsell those who are focused exclusively on targets and quotas.
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Research: How Retailers Respond When Brands Start Selling Direct
And how suppliers can maintain crucial relationships when pursuing new channels.