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  • Disgruntled users roast X for killing Support account

    After X (formerly Twitter) announced it would be killing its “Support” account, disgruntled users quickly roasted the social media platform for providing “essentially non-existent” support.

    “We’ll soon be closing this account to streamline how users can contact us for help,” X’s Support account posted, explaining that now, paid “subscribers can get support via @Premium, and everyone can get help through our Help Center.”

    On X, the Support account was one of the few paths that users had to publicly seek support for help requests the platform seemed to be ignoring. For suspended users, it was viewed as a lifeline. Replies to the account were commonly flooded with users trying to get X to fix reported issues, and several seemingly paying users cracked jokes in response to the news that the account would soon be removed.

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  • X will purge DMs to give birth to its own messaging platform

    X, formerly Twitter, is seeking to replace the DMs section with a new messaging platform called XChat.

    Zack Warunek, software engineer at X, hinted that the company will be deleting the DMs section on Wednesday in a response to a user who had difficulties seeing user data on the messages they sent and received for the last few days, and assumed it was a bug. When they asked Warunek if he could fix the issue, he wrote, “This page will be deleted soon so no.” When asked if there wouldn’t be any more message requests, Warunek responded, “No, not like request messages but like the whole entire DM’s will be gone soon.”

    That exchange teased that X will be launching XChat soon. The new messaging platform is an expansion of the X’s current DMs page that is reminiscent of Facebook Messenger, but with extra features that help keep chats more private. According to an analyst at MacRumors, XChat will allow users to send PDFs and other files; delete messages for everyone in the chat, not just themselves; and enable Vanishing mode, which Instagram implemented on its own DMs page. Additionally, messages sent through XChat will be fully encrypted.

    Independent web developer Nima Owji shared a preview screenshot last week of how XChat will give users the option between deleting messages for other people and deleting messages for themselves. The screenshot also showed the ability to enter a PIN code every time you open XChat for extra security.

    Elon Musk teased XChat last year when he tweeted that he would be deleting his phone number and only using X to text and call other people. Back in January, X Daily News shared that the platform is developing the new messaging platform, speculating that Musk wanted to compete with WhatsApp by expanding upon X’s DMs section.

    Another employee at X clarified that XChat is basically a rewriting of the platform’s DMs section, not that they’re getting rid of DMs entirely. It’s unknown when XChat will be available on X, but leaks suggest that it will go live in the coming days.

  • What Meta stands to lose if the FTC wins

    What Meta stands to lose if the FTC wins

    In a blockbuster antitrust trial that’s just getting underway, the Federal Trade Commission is making its case that Meta (META) abused its social-networking dominance as part of a “buy or bury” strategy to squash emerging threats.

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  • TikTok is now caught in the trade war. Here’s why it matters

    <div>TikTok is now caught in the trade war. Here's why it matters</div>

    A version of this article originally appeared in Quartz’s members-only Weekend Brief newsletter. Quartz members get access to exclusive newsletters and more. Sign up here.

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  • Trade tiffs in Trump-world, Amazon cuts back, and McDonald’s lemonade: Business news roundup

    <div>Trade tiffs in Trump-world, Amazon cuts back, and McDonald's lemonade: Business news roundup</div>

    Starting April 8, there is a new permanent menu item on the Golden Arches menu.

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  • Twitch makes deal to escape Elon Musk suit alleging X ad boycott conspiracy

    Twitch has struck a deal with Elon Musk’s X (formerly Twitter) to eject itself from a lawsuit over an ad boycott shortly following Musk’s takeover of Twitter in October 2022.

    In a court filing Monday, X lawyers provided no details on the deal but explained that “X and Twitch have entered into a memorandum of understanding resolving the action as to Twitch,” so long as “certain conditions” are met by December 31.

    Musk has called for “criminal prosecution” of anyone involved in the ad boycott. But while Twitch was one of about a dozen companies that X directly accused of conspiring to withhold billions in ad revenue from then-Twitter, it was not part of X’s initial complaint. The livestreaming service was only added to the lawsuit after X amended its complaint in November to pull in more advertisers, and since then, Twitch has never responded to any of X’s accusations. Instead, in its filing, X speaks for Twitch.

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  • Elon Musk is starting to break with Donald Trump over the trade war

    Elon Musk is starting to break with Donald Trump over the trade war

    There might be trouble in paradise for President Donald Trump and Elon Musk, one of the president’s most visible and influential advisers.

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  • Elon Musk and Peter Navarro are fighting over Trump’s tariffs

    <div>Elon Musk and Peter Navarro are fighting over Trump's tariffs</div>

    One of the president’s biggest supporters is publicly feuding with one of his top advisers.

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  • Live X outage: Twitter was down due to ‘massive cyberattack’

    It’s not just you. X is down (or, Twitter is down, if you prefer). X experienced multiple outages on March 10, with thousands of users all over the globe reporting problems. Elon Musk has said the social platform suffered “a massive cyberattack”.

    And as the sun rises on March 11, we’re seeing a small increase in reports suggesting X may continue to be having issues, but nothing on the scale we witnessed on Monday.

    The first huge spike of users reporting ‘X is down’ was on March 10 at 2.30am PDT / 5.30am EDT, and while the service appeared to be back online, reports skyrocketed once again at 6.30am PDT / 9.30am EDT. Just when we thought everything was settling back down, further issues caused the longest period of disruption between 8.15am PDT / 11.15am EDT and 10.15am PDT / 1.15pm EDT.

    Users are experiencing issues with both the X website and the X app. Some users are reporting the service is downright inaccessible; others complain about slow loading times.

    X outage: what’s happened so far?

    March 10

    • 2.30am PDT / 5.30am EDT: First reports of X being down surface
    • 3.30am PDT / 6.30am EDT: X back for most users
    • 6.30am PDT / 9.30am EDT: A second wave of reports and X is down again
    • 8.15am PDT / 11.15am EDT: A third wave of reports say X is down once again
    • 10.15am PDT / 1.15pm EDT: X recovers for many users
    • 11.30am PDT / 2.15pm EDT: X is working for some, but many people are still reporting problems
    • 12.25pm PDT / 3.25pm EDT: X (Twitter) recovers for most people

    March 11

    • 2am PDT / 5am EDT: A small spike of X outage reports appear

    X outage live blog: latest Twitter is down updates

  • OpenAI is now worth more than Chevron, McDonald’s, and Salesforce

    <div>OpenAI is now worth more than Chevron, McDonald's, and Salesforce</div>

    Sam Altman’s OpenAI has closed a new $40 billion fundraising deal that almost doubles the firm’s valuation and cements it as one of the most valuable private companies in the world.

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